The Tech Department is currently looking for a Systems Administrator, Level 2. Below is our definition of what makes the perfect Level 2 Administrator at The Tech Department. You may have some or all of these skills, but if you're up to the challenge of filling this role, then we want to hear from you. Please email your resume to jobs@thetechdepartment.ca.
Job Description – Systems Administrator – Level 2
General Summary
The Systems Administrator is a strategic technical position at The Tech Department. This position is responsible for maintaining the design and integrity of customer’s software systems, along with coordinating projects.
Essential Duties and Responsibilities
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft and VMware technologies
• Implementation and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, Office 365, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs
• Implement and support disaster recovery solutions
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: Remote Desktop Services and VPN
• System documentation and consulting services to include system reviews and recommendations
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities
• Improve customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses in ConnectWise as it occurs
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager
• Enter all work as service or project tickets into ConnectWise
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Knowledge, Skills, and Abilities
• Professional IT Certifications, such as: CompTIA A+, Server+, or Network +, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment