The Tech Department offers premium technical support services for a variety of organizations from 2 to 500 users, primarily small and medium businesses, local government, not-for-profits, and education.
As you’d expect with a technical support company, we utilize the latest in remote support software. If you have an internet connection, we can provide service for you wherever you are. Remote Support is our primary method of support; we resolve over 80% of all support calls without dispatching a technician onsite. In many cases, troubleshooting begins with your first phone call and is resolved without hassle or delay. Throughout the entire process, you can watch and see what our technicians are doing right on your screen – nothing in hidden.
Not all issues can be resolved remotely, and in those cases, we can dispatch a technician to your site. We are currently providing onsite support to organizations within Edmonton and the greater area which includes: Spruce Grove, Stony Plain, Acheson, St. Albert, Sherwood Park, Devon, Nisku, Leduc, and Fort Saskatchewan. Onsite support in other regions in Western Canada can also be made available.
We have certified technicians skilled in all flavors of Windows, including the Server family or products, Mac OS X, and many Linux distributions including CentOS 5.x and Debian/Ubuntu desktop and server. We also support a large number of users with tablets and smartphones running any version of iOS (iPhone / iPad), Android, BlackBerry, and the Windows Mobile family of products, including Windows Phone 7.
Beyond just computer repair, we focus on making all your devices work together. We have vast experience in network repair, configuration, and installation, and with that, we’re able to provide our customers with a reliable and performant network, as well as security devices and software to keep your confidential data safe.
If you require immediate technical support, or would like to have a no-obligation conversation with one of our support or sales engineers, call us toll-free right now.